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Privacy Policy

Introduction

Privacy Policy dated 03.07.2018

This Privacy Notice (the “Notice”) sets out how Funstage Spielewebseiten B.m.b.H registered in Austria with address at Wiedner Hauptstraße 94, 1050 Vienna, Austria, (the “Company” or “we”) collects and processes through the mobile application available on our homepage www.gametwistcasino.com (the “App”) the Player’s (“Player”, “user” or “you”) personal data. Personal data means any information from which the Player can be directly or indirectly identified such as a name, location, online identifier, gender, financial data, etc., (“Personal Data”). This Notice provides also the Players’ rights related to their Personal Data.

You should read this Notice before using the App. If you use the homepage and/or register via the App, or submit a query to us via the App or other means, including telephone or e-mail, you accept this Notice. If you do not accept this Notice, please do not use the App and/or our homepage.

The Notice is integral part and applies together with the App General Terms and Conditions (the “GT&C”). The terms not defined here shall have the same meanings as defined in the GT&C. The terms not defined here shall have the same meanings as defined in the GT&C. Therefore you will need to read and understand the GT&C in addition to this Notice.

We are highly committed to preserving your privacy and delivering secure and legally compliant services. This Notice has the following sections:

Who controls the data?
How can I send queries on personal data protection?
What kind of Personal Data does the Company process?
For what purposes is the Personal Data processed?
On what legal basis is the Personal Data processed?
What is the data retention period?
Security and privacy measures
Who can have access to the Personal Data?
Is Personal Data transferred abroad?
What are the Players’ rights on Personal Data?
Notice modifications

Who controls the data?

The Company controls the processing of your Personal Data. This activity is supervised by the Austria Data Protection Authority.

How can I send queries on personal data protection?

Please read first our FAQ section and this Notice. In all cases, you can send the queries related to this Notice in the following e-mail address support@gametwist.com. Our teams and Data Protection Officer (DPO) shall address them with the due attention.

What kind of Personal Data does the Company process?

Depending on your activities and services chosen on the Apps, we shall process all or part of the following data:

For what purposes is the Personal Data processed?

We process your data for the following purposes:

  1. administer the App, including setting up and operating your guest or registered account;
  2. ensure the accuracy of your data for the purposes of age verification, preventing fraud, cheating, reducing business risks and protecting the integrity of our games. These activities may include a degree of semi-automatic profiling, based on your registration and gaming activity data;
  3. fulfil the App GT&C;
  4. process online payments with third party payment providers and/or financial institutions;
  5. provide you with customer support, including (where applicable) via telephone;
  6. comply with laws, regulatory obligations or respond requests from government authorities. These are mainly set in financial laws;
  7. protect our rights, including our related parties. In some cases we may believe that it is necessary, including in good faith, to record and disclose data to: (i) protect, enforce, or defend our legal rights, privacy, safety or property, (ii) protect your and public safety, privacy and security, or (iii) for business risk management;
  8. improve the security, services, marketing offers and features provided by the App. This may include research, surveys, ask for your optional feedback, internal trainings and Affiliates services;
  9. complete potential merger or sale of assets. If we sells all or part of the business or assets, or are involved in a merger or transfer, we may disclose and transfer your data to the other party(s);
  10. further to your specific and optional consent provide direct marketing communications that are of generic nature via: email, instant messages, and (where applicable) chats, SMS and telephone.

We shall inform you in case the data may be processed for other purposes and parties.

The processing of data for the purposes of:

What is the data retention period?

These periods and criteria will apply, unless a different period is required or permitted by law, or we have reasonable belief that it is necessary:

In case of further queries you may contact us at the email address indicated in this Notice.

Security and privacy measures

We process the data with partially or fully automated electronic means and protect them with adequate security measures. We use appropriate legal, administrative, technical, personnel and physical measures to safeguard the data against loss, theft and unauthorized use, disclosure or modification. The App may contain links to and from partner networks or third party websites/apps e.g. Facebook. If you follow a link to any of these websites/apps, note that they have their own privacy policies and terms. We do not accept any responsibility for their content. Please check such policies and terms before accepting and submitting any information to them.

Who can have access to the Personal Data?

The data shall be processed by recipients located within or outside of the European Economic Area (EEA) in compliance with these limits:

Third parties access to your data is limited only to the information necessary to perform their function on our behalf or as required by law. They shall be made subject to confidentiality and data protection obligations provided by law and as considered necessary by us.

Is Personal Data transferred abroad?

We shall not transfer your data outside the EEA unless the due safeguards are in place.

Some non-EEA countries are recognized by the European Commission (EC) as providing an adequate level of data protection. The list is available at: http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm

In case of data transfers to countries not considered adequate by the EC, We will put in place appropriate safeguards to protect the data and in compliance with the data protection laws, such as standard contractual clauses adopted by the EC as per the EU General Data Protection Regulation 2016/679 (the “Privacy Regulation”).

What are the Players’ rights on Personal Data?

You can at any time:

Unless otherwise provided, these services are offered by sending a written request to our customer service. They are free of charge however in certain circumstances we may apply a reasonable fee. We shall accommodate your requests to the extent applicable to the services and type of data processed by us.

Your requests shall be handled within one month of receipt. This may be extended by two further months based on the complexity and number of the requests.

Notice modifications

This Notice is valid from the date indicated in its header. We could make further modifications due to business developments or legal and regulatory changes. You shall be notified in advance in case of significant changes.