FAQ Mobile

General

• What is GameTwist Casino?

• GameTwist Casino is a game created for Facebook and iOS as well as Android mobile devices, which offers a broad range of casino slot games. GameTwist Casino provides users with exclusive Novomatic content, adding social features to the globally popular brands.

• Where can I play GameTwist Casino?

• GameTwist Casino is currently available for Facebook, iOS as well as Android. GameTwist Casino is available in the USA, Canada, New Zealand and Australia.

• Do you support languages other than English?

• We’re sorry, but at the moment we only provide support in the English language.

• Can I win real money?

• GameTwist Casino has been created for entertainment purposes only. Please be aware that no real money or physical goods are awarded to anyone playing the game.

• How do I share my winnings with my friends?

• Every time you receive a bonus or reach a new level, an overlay appears in the app. If you’d like to share this experience with your friends, then just tap the “Share” button.

• Why do I need to update in order to continue playing GameTwist Casino?

• Once a new version of GameTwist Casino is available, it will be displayed in the app. Sometimes the changes make it necessary to immediately carry out an app update before you can play on, because it would otherwise lead to errors. This will not influence your account, and your progress will be saved along with your balance.

• Why are some games missing on my mobile device?

• Mobile app stores have very specific guidelines for the launch of new updates for each of their devices. Whenever we have a new game and make it available for mobiles, the app stores must check and approve all updates for each of the devices. Therefore, there can be a delay before new games are made available, depending on how long it takes to gain approval.

• Can I transfer credits to a friend?

• No, you cannot transfer any credits to friends. But you can send one gift per day, as well as share some of your wins and bonus events on your Facebook wall.

• Why should I connect to Facebook?

• We highly recommend that you connect to GameTwist Casino via your Facebook account. This is the only way for you to enjoy the social aspects of the game, such as sending gifts or posting winnings. Also, in case you play GameTwist Casino on a mobile device, this is the only way to maintain the same progress and balance on both platforms.

• How to take a screenshot on your mobile phone?
• 1. First, navigate to the screen you want to capture.
  2. Press and hold down the “Home” button (round button in the center at the bottom).
  3. Press and release “Sleep”(at the upper right corner).
  4. You will hear a camera-like shutter sound.
  5. Release both the “Home“ and the “Sleep“ button.
  6. Screenshot is saved to your Photos.
• How do I move my progress to a new device?

• You can either play through connecting to your Facebook account, or choose to play with a Guest account. The only way to transfer your balance from one mobile device to another is by connecting both of them to Facebook. When you connect your device to Facebook, you will be presented with the option to merge your account. Tapping “Yes“ will complete the merge. Should you wish to do the same for a new device, please likewise tap “Yes“ to ensure that your progress is carried over.

Facebook

• How can I connect with Facebook?

• You can find the blue “Connect to Facebook”-button in the settings. You can reach the settings menu by clicking the gear-shaped button in the bottom left corner of the lobby.

  Having tapped on this, a dialog with the Facebook app permissions will open. In order to enable you to play on GameTwist Casino with your Facebook account, the app will require access to your name, your profile picture, your friends list and your language settings. Once you have successfully connected to Facebook for the first time, you’ll be awarded a bonus of 10,000 GameTwist Casino credits.

  If you have already played GameTwist Casino on another device while being connected to Facebook there, a dialog box through which you can confirm for the two accounts to be merged will appear. For each new device on which you play GameTwist Casino with Facebook connect, you get again a bonus in the form of GameTwist Casino credits. You can also easily disconnect from Facebook in the settings menu at any time you want.

• How can I disconnect from Facebook?

• You can easily disconnect from Facebook at any time by tapping on “Disconnect App from Facebook” button in the settings menu. You can reach the settings menu by tapping on the gear-shaped button in the bottom left corner of the lobby.

• How do I invite my Facebook friends?

• Once you’ve connected to Facebook, you can invite your friends by using the invite functionality in the leaderboards. Choose there the friends you want to invite in the GameTwist Casino. For every invite that your friends accept you’ll receive the Refer a Friend Bonus.

Bonus

• How can I get more free GameTwist Casino credits?

• The more often and more regularly you play GameTwist Casino, the more bonuses in the form of GameTwist Casino credits will be awarded to you. You will get more free GameTwist Casino credits if you connect with Facebook or give us a “Like”.

• What is the time bonus?

• Every four hours you can claim a Timed Bonus in the GameTwist Casino which takes the form of additional free GameTwist Casino credits. Once the countdown displayed in the lobby has ended, you can collect your free credits by tapping on the green bonus button located in the bottom right corner of the lobby. The amount of the bonus depends on your current level – the more you play, the higher your level and the bigger your Timed Bonus.

• When do I get the time bonus?

• The countdown for the Timed Bonus takes four hours to complete. Once you’ve collected your Timed Bonus, the countdown begins again. You can see the countdown’s progress in the bottom right corner of the lobby in the app.

• When do I get the Facebook Bonus?

• Once you’ve successfully connected to Facebook for the first time on a device, you get a bonus of 10,000 GameTwist Casino credits. For each new device on which you connect play GameTwist Casino while connected to Facebook, you’ll get another bonus of 10,000 GameTwist Casino credits.

• When do I get the Level Up Bonus?

• If you play any of the slots in the GameTwist Casino, you receive XP (experience points). For every spin in any of the slots completed by you, the blue XP-bar in the top right corner will fill up bit by bit. To the right side of the XP-bar, your current level is displayed. Tapping on the XP-bar will open up a dialog window in which you will see how many experience points exactly you are still missing until you’ll have reached the next level and how big a Level Up Bonus in the form of GameTwist credits you will receive.

  Once you reach the required experience points for the next level (Level Up), it automatically opens the Level up window, where you can collect your Level Up Bonus in the form of GameTwist Casino credits.

Shop

• How do I buy credits in GameTwist Casino?

• Tap on the plus icon in the upper left corner and you’ll reach the GameTwist Casino Shop. Here will you find all available GameTwist Casino credit packages. Choose the package which you would like to purchase and then tap the Buy button. This opens up a dialog window in which you can confirm your purchase. Once you’ve done that, your credits are automatically transferred to your account.

• Apple Purchase

• All purchases via the iTunes Store are made through the payment method that is assigned to your account; GameTwist Casino has no control over this. Please note: during periods of high traffic, it can take some time for the purchased credits to appear in your GameTwist Casino balance. In case you wish to submit a ticket regarding purchases made, please provide the date and amount of in question and any transaction receipts you may have.

• Why did I end up getting duplicate purchases?

• Duplicate purchases are often the result of delays between the payment and the transfer of credits. Therefore it may be possible that users are starting the same payment process twice. If the paid credits are not transferred to your account immediately, please wait five minutes and check if you have received a payment confirmation. In most cases if no payment confirmation has been sent, the payment process has not been started. If a payment confirmation has been sent but you have not received any credits, please get in touch with our customer support team via the contact form.

• Why didn’t I receive the credits that I purchased in the shop?

• If the paid credits are not transferred to your account immediately, please wait five minutes and check if you have received a payment confirmation. In most cases if no payment confirmation has been sent, then the payment process has not been started. If a payment confirmation has been sent but you have not received any credits, please get in touch with our customer support team via the contact form.

• Where are the credits that I purchased?

• If you bought something at our shop and you have not received your credits yet, please get in touch with our customer support team via the contact form.

Account/Bonuses

• What is the Welcome Bonus and how do I collect it?

• GameTwist Casino offers every new player a specific amount of credits in order to get the fun started. These credits are transferred automatically to your account.

• What is the Daily Bonus?

• The Countdown Bonus depends on your current level. Every time you reach a new level we’ll increase your Countdown Bonus.

• When do I receive the Daily Bonus?

• The Daily Bonus is calculated every day. It will be awarded once a day based on daily activity, for up to five consecutive days.

• When do I receive the Countdown Bonus?

• You will receive the Countdown Bonus once every four hours from the point on which you claimed it.

• Can I send gifts to my friends?

• Yes, you can send one gift per day to each of your friends who are also playing GameTwist Casino.

• One of my friends sent me a gift. How do I collect it?

• Go to your Inbox and tap on the gift. You can then claim your gift and even send one back to your friend. If you’ve already sent a gift to this friend on that day, then you’ll have to to wait for the next day.

• How do I invite friends to GameTwist Casino?

• You can invite your friends by clicking at the button “Invite Friends and Compete” at the bottom right corner of the screen. For every invite that your friends accept, you’ll receive a Friend Bonus.

• Do I get a bonus for inviting my friends?

• For every invited friend who starts playing GameTwist Casino you earn free credits.

• I invited a friend and didn’t get a bonus. What can I do?

• Maybe your friend did not accept your invitation and did not start playing GameTwist Casino. If this is not the case, get in touch with our customer support team via the contact form.

• How can I earn more free credits?

• There are three more ways of earning credits, additionally to the Welcome Bonus, Countdown Bonus and Daily Bonus:

  • Refer a Friend Bonus
  • Free Gifts
  • Level Up

  In order to get even more free credits, follow our Facebook fan page, where we organize regular contests and giveaways.

• What is the leaderboard?

• The leaderboard is placed at the bottom of the screen. Here you can see the current GameTwist Casino ranking of your Facebook friends and yourself. We count your winnings to determine your and your friend’s positions. If you click to the little magnifying glass icon in the bottom right corner of the screen, you can access the ranking of the Top 25 Players and the prize they would currently win.

Games

• How do I play slots?

• Playing slots is very simple: to make your first spin just tap on “Start”. Every time you tap the “Start” button a new spin round is carried out. If you want to earn more experience, you have the option to adjust the numbers of lines and bet per line. You can use the “+” and “-” buttons next to the fields “Lines” and “Bet” respectively, to increase or decrease the numbers of lines or the bet per line. Every additional line increases your total bet by the set bet per line.

  You can review your current total bet at the bottom of the screen, under “Total Bet”. If you want to play with the same number of lines and bets per line without having to manually tap the screen for every single spin, you can simply use the Auto Play feature by tapping the button “Auto” once. Your win depends on the rotated symbols, and the lines are always counted from the left to right. The total win depends on the bet and can be seen by tapping on the “Paytable” button in the lower left corner of the screen. On the Paytable, you can also see all the combinations of the symbols specific to a slot.

• Are your games really random?

• Every spin at a slot machine is random and independent of all past spins.

• How are payouts calculated?

• All slot machines are designed to pay the player back a percentage of what is played. The amounts vary between the different slot themes.

• How do I download additional games within the app?

• You can play many entertaining games with the GameTwist Casino App. If you already have reached the required level and unlocked a new game, tap on a game icon to download. You will be notified of the download size before it starts to download. We recommend using a WiFi connection to avoid any possible mobile data costs. Click on the game icon to launch it once the download is complete. We currently limit the total size of the app to 500MB per device.

Contact

• Where can I find help with GameTwist Casino?

• If you need any additional help please get in touch with our customer support team via the contact form. We will be glad to help you.

• How do I submit my feedback to GameTwist Casino?

• We appreciate your feedback, for which you can use our contact form or, for a more direct way, our Facebook fan page. We’re grateful for your ideas and suggestions and we will actively consider them to develop our games further to improve your gaming experience.